The Service Experience

Conference 2014
San Francisco, CA

The Service Experience Conference focuses on the design of end-to-end service experiences across touchpoints, from definition to modeling to service delivery. It is for people who are passionate about creating great service experiences while also delivering value to the organizations that deliver them. 

Register Now
Early Bird Round 3 Price: $1,795
Until September 30, 2014
Regular Price: $1,995


Gagan biyani sx 2014
Gagan Biyani

CEO and Co-founder

Mary jo bitner sx 2014
Dr. Mary Jo Bitner

Professor and Executive Director, Center for Services Leadership
W. P. Carey School of Business, Arizona State University

Jennifer guibord sx 2014
Jennifer Guibord

Studio Director
Second Story

Mike smith sx 2014
Mike Smith

Chief Operating Officer
Stitch Fix

Chelsea mauldin sx 2014
Chelsea Mauldin

Executive Director
Public Policy Lab

John yesko sx 2014
John Yesko

Sr. Director, Online Customer Experience


NOTE: only audio is available for the 2013 Service Experience Conference talks.

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Service Experience 2013 | David Gray | Keynote: When Service Design Meets the Divided Company

What happens when a service design project meets a hierarchical, divided company? You can design an amazing service, and yet at the end of the day, the organizations still has to deliver. A service design project that ignores organizational readiness is doomed to fail. How to move service projects forward in the face of such constraints? Service design usually means a change initiative.