The Service Experience Conference 2016

San Francisco, CA

The Service Experience Conference focuses on the design of end-to-end service experiences across touchpoints, from definition to modeling to service delivery. It is for people who are passionate about creating great service experiences while also delivering value to the organizations that deliver them. 

Speakers

Todd wilkens sx16
Todd Wilkens

Head of WooCommerce
Automattic

Leah buley sx16
Leah Buley

Design Consultant and Advisor
Leah Buley Co.

Marc stickdorn sx16
Marc Stickdorn

Co-Founder & CEO
Smaply and ExperienceFellow

Kristin hughes ux 2014 final
Kristin Hughes

Associate Professor
Carnegie Mellon University

Scott chesrown sx16
Scott Chesrown

Chief Revenue Officer
VROOM

Rhiannon zivin sx16
Rhiannon Zivin

Sr. Manager, CX
Grubhub

Workshops

Videos

View talks from the Service Experience Conference

601330438 960

Leah Buley // The Future of Service Design // Service Experience Conference 2016

The conventional wisdom is that digital is the future of everything—even the future of service design. Service design professionals increasingly report that digital is the primary channel they’re working in. And companies are looking to service designers to maximize how high-cost service and support can be made cheaper and more efficient through self-serve digital channels.

Leah buley ux15

Speaker Leah Buley

Venue

Check out the venue and book your hotel stay