The Service Experience

Conference 2015
San Francisco , CA

The Service Experience Conference focuses on the design of end-to-end service experiences across touchpoints, from definition to modeling to service delivery. It is for people who are passionate about creating great service experiences while also delivering value to the organizations that deliver them. 

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Regular Price: 1,895

Videos

View talks from The Service Experience Conference 2014

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Alex Nisbett // Service Designer at Livework // The Design and Delivery of the London 2012 Spectator Experience

Great experiences depend on a large number of interdependent factors, some which can be controlled, others not. I will look at some of the unique aspects of the London 2012 Olympic and Paralympic games and how with very little time and resource, a small but passionate team was able to make a big impact, not just for the 11m ticket holders but also on the organisation and the global audience. I'll also share how we made continual improvements from opening to closing ceremonies helping to deliver Britain’s personal best.

Alex nisbett ux 2014

Speaker Alex Nisbett

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