The Service Experience

Conference 2015
San Francisco , CA

The Service Experience Conference focuses on the design of end-to-end service experiences across touchpoints, from definition to modeling to service delivery. It is for people who are passionate about creating great service experiences while also delivering value to the organizations that deliver them. 

Register Now
Early Bird Round 3 Price: 1,795
Until September 30, 2015
Regular Price: 1,895


Check back throughout September to see who we've added to the lineup

Birgit mager sx15
Birgit Mager

Professor of Service Design
Köln International School of Design

Megan miller sx
Megan Miller

Stanford University IT

Erik flowers sx15
Erik Flowers

Principal Service Experience Designer

Steve fox sx15
Steve Fox

CEO and Chief Greenskeeper, Urban Putt
Urban Putt


View talks from The Service Experience Conference 2014

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Chris Pacione // CEO at LUMA Institute // A Taxonomy of Innovation

As service designers, you are probably familiar with several tools and techniques that you and your teams can employ in your work. Techniques like interviewing, service blueprint and brainstorming are well known in the industry. But did you realize there are over 900 discreet design and innovation methods at our disposal? The question is, which ones should we bother mastering and incorporating into our everyday work? Are their methods that are more indispensable and better suited for overcoming the challenges inherent in our work and delivering innovative service solutions? In this talk, Chris will briefly discuss the research he and his team at LUMA Institute conducted around design methodology and a new framework that emerged from this research that HBR recently called a “Taxonomy of Innovation”.

Chris pacione sx 2014

Speaker Chris Pacione


Check out the venue and book your hotel stay using the Service Experience group rate