The Service Experience Conference 2016

Conference 2016
San Francisco, CA

The Service Experience Conference focuses on the design of end-to-end service experiences across touchpoints, from definition to modeling to service delivery. It is for people who are passionate about creating great service experiences while also delivering value to the organizations that deliver them. 

Register Now
Early Bird III - Full Conference Pass 1,695
Until August 31, 2016
Regular Price - Full Conference Pass 1,895


Todd wilkens sx16
Todd Wilkens

Head of Design, Communications Products

Leah buley sx16
Leah Buley

Design Consultant and Advisor
Leah Buley Co.

Kristin hughes ux 2014 final
Kristin Hughes

Associate Professor
Carnegie Mellon University

Rhiannon zivin sx16
Rhiannon Zivin

Sr. Manager, CX

Scott chesrown sx16
Scott Chesrown

Chief Revenue Officer

Anna shaw sx16
Anna Shaw

VP of Design
Knit Health


The Service Experience Game

Here’s a little secret: your customer knows your business really well. Yep, they know about your siloes.

  • Kendra primarytc

    Kendra Shimmell
    Head of Service Design, Adaptive Path at Capital One
    Capital One


View talks from the Service Experience Conference 2015

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Jeremy Canfield // Call It What You Will: Service Design in the Federal Government // Service Experience Conference 2015

Across the federal government, a group of organizations has sprung up to help improve many aspects of the interaction between the citizens and the state, with initiatives touching everything from the immigration system, to the way businesses comply with labor laws, to the way veterans apply for benefits, just to name a few. Amongst this movement of designers, developers, product managers and policy specialists, few think of themselves as service designers, and fewer in federal agencies seek them out. But collectively we are attempting to transform our organizations and the way we deliver services to the American people.

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Speaker Jeremy Canfield


Check out the venue and book your hotel stay using the Service Experience group rate