The Service Experience

Conference 2014
San Francisco, CA

The Service Experience Conference focuses on the design of end-to-end service experiences across touchpoints, from definition to modeling to service delivery. It is for people who are passionate about creating great service experiences while also delivering value to the organizations that deliver them. 


Mary jo bitner sx 2014
Dr. Mary Jo Bitner

Professor and Executive Director, Center for Services Leadership
W. P. Carey School of Business, Arizona State University

Alex nisbett ux 2014
Alex Nisbett

Service Designer

Susan dybbs sx 2014
Susan Dybbs

Director of Design
Collective Health

Ryan rosensweig sx 2014
Ryan R. Rosensweig

Design & Discovery

Rishi bloomber sx 2014
Rishi Mandal

Co-Founder and CEO

Jennifer guibord sx 2014
Jennifer Guibord

Studio Director
Second Story


Ux week pt.1087

Innovation and The Art of Problem Framing

This workshop will expose you to two indispensable problem framing methods that you can use with your clients and collaborators to 1. ensure you are solving the right problem and 2. reduce the risk of drifting into status-quo solutions.


View Past Conference Talks

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The Service Experience Conference 2014 | Alex Nisbett | The Design and Delivery of the London 2012 Spectator Experience

Great experiences depend on a large number of interdependent factors, some which can be controlled, others not. I will look at some of the unique aspects of the London 2012 Olympic and Paralympic games and how with very little time and resource, a small but passionate team was able to make a big impact, not just for the 11m ticket holders but also on the organisation and the global audience. I'll also share how we made continual improvements from opening to closing ceremonies helping to deliver Britain’s personal best.