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Speakers Schedule Workshops Venue Videos

Schedule

Oct 23, 2017 – Day 1 Oct 24, 2017 – Day 2
8:00 - 8:30 AM

Coffee & Mingling

8:30 - 12:00 PM
  • Workshop: Design for Service Resiliency: Dealing with the Oh Shit Moment

    Location: Ballroom East
    Jess McMullin, Situ Strategy Principal
  • Workshop: Exploring Relationships as a Service

    Location: Orpheum
    Elina Lawrie, Fjord & Service Design Toronto Service Design Associate Manager
    Linn Vizard, Bridgeable & Service Design Toronto Senior Associate, Service Design
  • Workshop: Radical Futures

    Location: Conference Theater
    Alida Draudt, Capital One Futurist
    Julia Rose West, Ancestry Applied Futurists and Designer
  • Workshop: Reconnect with your purpose

    Location: Curran
    Alexander Baumgardt, California College of the Arts / Futuredraft Professor / Partner
  • Workshop: Shaping Behavior By Design

    Location: Ballroom West
    Chris Risdon, Capital One Head of Behavioral Design
  • Workshop: “Projecting Power” Masterclass

    Location: Warfield
    Teresa Brazen, Cooper Senior Director, Professional Education
    Holly Thorsen, Cooper Associate Director of Professional Education
12:00 - 1:30 PM

Lunch

1:30 - 1:45 PM

Welcome Back

1:45 - 2:15 PM
  • Talk: What is Service Design in service to, really?

    Alexander Baumgardt, California College of the Arts / Futuredraft Professor / Partner
2:15 - 2:45 PM
  • Talk: Designing for a Data-Driven Economy

    Jodi Forlizzi, Human-Computer Interaction Institute, Carnegie Mellon University Professor
2:45 - 3:15 PM
  • Talk: Speaking CEO: Business Fluency For Designers

    Jess McMullin, Situ Strategy Principal
3:15 - 3:45 PM

Afternoon Break

3:45 - 4:15 PM
  • Talk: How I Learned to Stop Worrying and Give Service Design Away

    Jamin Hegeman, Capital One Head of Design, Financial Services
4:15 - 5:05 PM
  • Keynote: Designing Living Services

    Andy Polaine, Fjord Regional Design Director APAC & Author
5:05 - 5:15 PM

Closing Comments

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