Dana Chisnell has taught thousands of people how to experience the experience their users are having. She has worked with hundreds of teams, gathering and analyzing user research data to inform product designs from tech to fin tech to civic tech.
She teaches design in government at the Harvard Kennedy School of Government, and recently came off a 2-year stint as “generalist problem solver” for the United States Digital Service, doing user research and civic design across agencies.
As the editor of the Field Guides To Ensuring Voter Intent, she has taught thousands of election officials how to improve ballots, web sites and other election materials to ensure voter intent. She worked on the Anywhere Ballot, a cross-platform, accessible digital ballot marking interface.
If you’re looking for guidance with user research, check out her book with Jeff Rubin, Handbook of Usability Testing Second Edition (Wiley, 2008), the seminal book on the topic.