Kendra is Head of Service Design for Capital One. Prior to that, she was Managing Director at Cooper, an award-winning design and business strategy consultancy. As an educator and designer, she has brought product strategy, design, and business innovation to companies, from Fortune 500s to startups, in a range of categories, from healthcare systems and medical devices to retail environments, consumer electronics, financial services, and enterprise management. In addition to developing Cooper's groundbreaking UX Boot Camp, Kendra also created Cooper's popular Design Leadership program, offering new tools for designers to lead and succeed in business. Kendra served on the Board of Directors of the Interaction Design Association and speaks at events and conferences around the world.