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How does the design of services impact our relationships? How might relationships precipitate the success of a service? Are relationships themselves, in fact, a service?

Designing services is about designing relationships! Join us for a workshop that explores this intersection. We will take a look at relational service design—from matchmaking services to the invisible girlfriend and beyond.

Test drive and learn to apply service design methods to create more intentional relationships of all types using a new tool, the relationship model canvas, in a facilitated hands-on activity. Attendees with all sorts of relationships welcome!

Services and relationships have a lot in common—they are co-created, involve exchanges of tangible and intangible value, and each person’s experience and outcomes are likely to be unique.

With the many changes in service models and technology, how might we ensure that our personal relationships and service relationships are created with the level of intentionality and detail that designers are renowned for putting into their work?

Can we ensure that the micro-relationships within the services we create are not simply by-products of the service environment?

This workshop aims to uncover these topics.

Session Learning Objectives:

- Explore how the design of services impacts relationships, and examine the role of the service designer in creating these relationships.

- Use service design framing to think about relationships in a new way.

- Equip participants with a new tool for analyzing and discussing relationships,  - both service and personal ones.

What exercises will be done?

Use the relationship model canvas to analyze and define more intentional relationships of all types using a new tool, the relationship model canvas, in a facilitated hands-on activity.

The first activity will focus on using the relationship model canvas to analyze a personal and/or service relationship. In the second activity, we will use the canvas as a generative tool to help articulate the constructs of a future service or personal relationship.

Any requirements for attending?

No