The Service Experience Conference 2017

San Francisco, CA

The Service Experience Conference focuses on the design of end-to-end service experiences across touchpoints, from definition to modeling to service delivery. It is for people who are passionate about creating great service experiences while also delivering value to the organizations that deliver them. 


Apolaine headshot web 2
Andy Polaine

Regional Design Director APAC & Author

Lea Simpson

Founder, Brink

Cdahle whitejacket
Cheryl Dahle

Flip Labs

Teresa brazen sxconference
Teresa Brazen

Senior Director, Professional Education

Khafre Jay

Founder and Executive Director
Hip Hop For Change Inc.

Headshot 31
Alida Draudt

Capital One



601326366 960

Liya James // How Experience Designers Turn Setbacks into Triumphs // Service Experience Conference 2016

Setbacks happen often when launching new experiences. While embracing failure is a popular concept in tech culture today, the reality is that it can be difficult for teams to recover. Every team has to make difficult business or design decisions along the way, and sometimes they don’t get the results they had hoped for or take a wrong turn with their approach that leads to setbacks in timeline or budget.

Liya james sx16

Speaker Liya James

Check out the venue and book your hotel stay