To help you find the best customer experience conferences in the U.S.

When it comes to customer experience conferences, there’s no shortage of options in the United States. With a wide variety of formats, topics, agendas, speakers and venues to choose from, it can be difficult to narrow down which one is right for you. That’s why we’ve compiled this list of the best customer experience conferences in the U.S., helping you pick out the perfect one for your company and goals.

First up our list is ICMI’s Contact Center Expo & Conference. Taking place in sunny Orlando, Florida from March 22-25, ICMI offers over 100 sessions and tracks which cover a host of different customer service topics, including artificial intelligence, customer loyalty and more. Attendees even have the option to customize their events with additional exclusive interactive activities.

Alternatively, Interactions 2020 offers cutting edge keynotes and workshops focusing on customer service technology. Last year’s edition included topics such as deploying AI into customer service strategies, digital experiences that are actually enjoyable by customers and more—all held within the bright lights of Las Vegas. An added bonus? Interactions also has an awards ceremony to recognize companies who have gained competitive advantages by optimizing their customer experience initiatives.

Of course, if you want a more traditional atmosphere, then look no further than 2nd Annual Customer Experience Conference held in New York City on October 21-22. From keynote speeches led by acclaimed CX thought leaders to case studies focused on best practices, this two day event is your chance to find out how to implement meaningful changes in your customer service practices.

Finally, no list would be complete without Customer Strategy Summit 2020. Lasting two days and located in San Francisco, California from April 15-17th, there attendees are able to join sessions covering topics like building a lasting connection between brands and customers using technology as well as study successful case studies from major companies like Coca-Cola and Amazon.

Finding the perfect customer experience conference for you can be a daunting task. There are dozens of conferences to choose from and each can offer something unique. Whether you want to improve your digital marketing strategy, take a deep dive into customer service trends, or simply network with like-minded professionals, there’s no shortage of great events out there. To help you find the best customer experience conferences in the U.S., here’s a look at some of our top picks.

The Customer Experience Conference (CXC) is widely regarded as one of the best events for professionals looking to hone their customer service skills. The CXC takes place in Philadelphia each year, and it brings together some of the industry’s biggest names as they discuss best practices and strategies. There are also plenty of networking opportunities, including after-hours cocktails and breakout sessions with industry leaders.

The Customer Experience Summit is another great event for those looking to learn more about customer service trends. This event takes place in New York City each spring and is packed with inspiring keynotes, interactive presentations, and training sessions tailored to industry professionals. The goal of this conference is to help attendees gain valuable insight into customer experience strategies that will help them differentiate their organizations from the competition.

Finally, there’s the annual Customer Experience Management (CEM) conference in Dallas, which provides an opportunity for attendees to delve into cutting-edge customer service topics such as Artificial Intelligence and Machine Learning applications. At CEM, you can expect enlightening presentations from industry experts as well as ample networking opportunities that can provide a launching pad for personal growth.

These are just a few of the top customer experience conferences happening throughout the year in the United States. Of course there are plenty more excellent events out there – so don’t hesitate to explore further if none of these seem quite right for you!